FREQUENTLY ASKED QUESTIONS
General Lash Extension Questions
Order Related Questions
Product Related Questions
Other Questions
Technically, they can but WE DON’T RECOMMEND.. Oil-based make-up or mascara, and to that effect any oil-based product on extensions will ruin the bond and retention of the lash set.
Yes! Eyelash extensions are typically safe to wear with contact lenses, but only after the application procedure. If you have highly sensitive eyes, we recommend you to remove your contact lenses during your eyelash extension service. Then you will be safe to place them back in after the service or, for precaution, after 24 hours.
While not mandatory, using a lash primer before applying extensions is highly recommended. It helps remove dirt, oil, and makeup residue from your natural lashes, creating a clean surface for the adhesive to bond better which results in longer retention and a better overall experience.
Yes, lash shampoo is essential for lash extensions. It’s your hygiene tool for lash extension sets. It helps remove makeup dirt, oil, and other buildup that can weaken the glue bond and shorten the lifespan of your extensions. Regular cleaning with lash shampoo is crucial for retention and lash health.
Yes, it is safe to use. However, for extra precaution, clients should keep their eyes closed because it can activate fumes from when it breaks down glue bonds. The Pink Gel Remover has been clinically tested and approved for safe use.
Different adhesives have different specifications. For example, our Elite glue can create bonds for as long as 7 weeks, while considering the lash shedding cycle, it can give retention of as long as 4 to 5 weeks in proper condition. You may look at the specifications for each glue from our product listing, visit Shop
For optimal eyelash extension care, it's recommended to clean them at least every other day, removing eye makeup, dirt, dead skin, and bacteria. If you have oily eyelids, consider cleaning them daily to manage natural oils that can weaken the adhesive bond.
Yes, our adhesives are formaldehyde-free and meet FDA requirements. While they are not hypoallergenic, our Semi and Pure Sensitive glues are designed for sensitive use. Additionally, all our products are cruelty-free and have never been tested on animals.
Yes, all of our products are 100% vegan. All our lash products are formulated without animal-derived ingredients.
Unopened Lash Extension Glue: Up to 13 months, or the expiry date listed on the product, whichever comes first. Proper storage conditions are important to maintain shelf life.
Opened Lash Extension Glue: Usable for up to 1 month after opening, provided you store it correctly.
Unopened Lash Application Pre & Post-Treatment Products: Up to 2 years, or the expiry date listed on the product, whichever comes first. Again, proper storage is key.
Opened Lash Application Pre & Post-Treatment Products: These can last up to 2 months once opened, assuming proper storage conditions.
Absolutely! We stand behind the quality of our products and offer a warranty on all of them. To take advantage of the warranty, simply follow the easy instructions provided on the insert card that comes with your purchase to register your product. This ensures your warranty is active and you can receive any necessary support.
To get assistance promptly, you can reach out to our Customer Support team via email or social media platforms such as Facebook or Instagram. Simply send us a message with your details, and we will address your query as soon as possible. Alternatively, you can also register here:
Note: We are not responsible for items not delivered due to incorrect shipping addresses provided by customers.
Simply contact our Customer Support team through email or social media. For email requests, send a copy of your receipt, warranty information (if applicable), and a brief explanation of the issue to 30daywarranty@forabeli.com. On Facebook or Instagram, send us a message with the same details. We'll get on it ASAP.
Once we have processed your refund, the time it takes to appear in your bank account depends on your financial institution. Typically, refunds are received within 3 business days after processing. However, please note that some banks may take longer to process refunds. If you have any concerns about the status of your refund, feel free to contact us for assistance.
We offer various payment methods for online purchases. Commonly accepted methods are:
- Credit Card: Visa, Mastercard, American Express, Discover, etc.
- Digital Wallet: Apple Pay, Google Pay, and Shop Pay
Once your package has been shipped, you will receive an email containing your tracking number and details of the delivery company.
To monitor the progress of your package:
- Visit the delivery company's website: The link will be provided in the email or can be located through an online search.
- Input your tracking number: This will enable you to view the current status of your package.
Please be aware that tracking information may take some time to update, particularly for international shipments. If your package is shipped via USPS and is destined for a location outside the US (excluding Canada), it may be assigned a new tracking number upon arrival in your country. To obtain the updated number, please contact your local post office.
Expect your order to arrive in 5-10 business days for standard shipping, depending on your location. Deliveries are made on business days only (Monday-Friday, excluding holidays). In rare cases, unforeseen circumstances like weather delays or internal errors might extend delivery times.
Forabeli partners with Amazon’s fulfillment center to lower shipping costs while fast-tracking orders. Amazon's fulfillment center stores, picks, packs, and ships our products through different carriers, providing a fast, smooth flow of handling orders until they reach your destination.
We do our best to keep adhesives fresh and properly stored. Unfortunately, we have no control over shipment and delivery conditions. Some bottles can get spoiled in transit if left sitting in the delivery truck or mailbox in the heat during hot seasons. Please always pay attention if the glue looks weird or unusual, has changed its normal consistency, or has an abnormally bad smell.
Once your order is placed, we are unable to make any changes because our shipping department processes and ships orders immediately upon receipt. If you have any questions, please feel free to reach out.
Once you receive your shipping confirmation, the shipping carrier will have the most current information about your package. Forabeli is not responsible for lost or stolen packages, so please keep an eye on your package and try to be available when it's supposed to arrive. If you're still unable to locate your package, I recommend reaching out to the carrier to file a claim. They should be able to assist you further.
Store glues in the pouch with silica gel inside, seal it, and keep it in a cool place away from sunlight or other heat sources.
Once opened, the remover can still be effective for up to 2 months if stored properly.
Forabeli eyelash adhesives should be used in environments with a humidity range of 40-70% and a temperature between 70-74°F (21-23°C).
Yes, it is safe for clients, especially when used properly by a trained lash technician.
NO! All our adhesives are for professional use only. They must be applied by licensed lash artists on their clients' eyelashes. Do not use for strip, cluster, or individual lashes.
To use Max Solution as a lash accelerator, prepare the extensions. Brush a small amount of solution along the bases of extensions. Dry for 3 minutes. Take an extension or make a fan. Dip into the adhesive and apply onto a natural lash. Re-apply the solution when adhesive bonding time starts to slow down.
While, to use it as a lash bonder, apply max solution 3 mins after doing the full set or a fill. Dip the microwand into the solution. Lightly press onto the base where the adhesive is and between the lashes. Repeat the process for the other eye with a new micro wand. Avoid getting the solution onto the skin or eyes. Leave the solution for 3 minutes to completely dry.
Our lash adhesives are designed for professional use only. To ensure your safety and the best possible results, we recommend getting eyelash extensions applied by a licensed and certified lash artist who has undergone the proper training. Self-application of lash extensions can be risky and lead to potential complications, so we strongly advise against it.
Lash primer preps your lashes for extensions by removing oils and make-up debris, allowing the adhesive to bond better for longer-lasting, secure lash extensions. It also contains ingredients that disinfect and promote healthy lash growth.
You can easily find the ingredients for each product on our website. Just click the product you're interested in, scroll down, and look for the "Click to View MSDS Sheet" button. This document contains a detailed list of all ingredients used in the product.
Once an order is placed, you will only have 24 hours to cancel or edit your order. Please contact customer support immediately if changes to the order are needed.
We're happy to assist you Monday through Friday from 8:00 AM to 5:00 PM (CST). If you have a question outside these hours, feel free to leave us a message on our Facebook or Instagram page, and we'll get back to you as soon as possible.
All products are replenished every month to ensure that the freshest and high-quality products are delivered to your doors. If in case you have received an expired bottle, we guarantee a full refund or a replacement according to our applicable terms and conditions.
Of course! We're thrilled to have new customers, and to show our appreciation, we're offering a special 10% discount on your first purchase. Simply sign up on our website to receive the welcome code!
Absolutely! We reward our customers who buy in larger quantities with special discounts on lash supplies.
Head over to our website and navigate to the "Partner Program" section. Under "Partner Program," select "Private Label." This will take you to a dedicated page where you can learn more about the program and easily initiate your order through a simple form. Our team will then be in touch shortly to discuss your private label journey.
Simply visit our website and navigate to the "Partner Program" section. Under "Partner Program," click on "Educator." This will take you to a dedicated page that outlines the program's perks and benefits for our valued Educator partners. Once you're ready to join the team, you can easily fill out the application form directly on the page and we will get back to you as soon as possible.
Absolutely! We reward our frequent buyers with a membership program packed with exclusive perks and benefits. To join, simply create an account on our website. Click the "Rewards" button on the bottom left corner of our website, and you'll be guided through the account creation process.
Wholesale and private labels are both bulk orders with different minimum order quantities (MOQ). Unlike wholesale bulk orders, the private label includes printing and labeling of products with the customer’s brand.
Our products are proudly manufactured in South Korea, known for its high standards in the beauty industry.