General Lash Extension Questions

Order Related Questions

Product Related Questions

Other Questions

Can clients use oil-based eye make-up and mascara?

Technically, they can but WE DON’T RECOMMEND.. Oil-based make-up or mascara, and to that effect any oil-based product on extensions will ruin the bond and retention of the lash set.

Can clients wear contact lenses after getting a lash set with your product?

Yes! Eyelash extensions are typically safe to wear with contact lenses, but only after the application procedure. If you have highly sensitive eyes, we recommend you to remove your contact lenses during your eyelash extension service. Then you will be safe to place them back in after the service or, for precaution, after 24 hours.

Do I need to use a lash primer before applying extensions?

While not mandatory, using a lash primer before applying extensions is highly recommended. It helps remove dirt, oil, and makeup residue from your natural lashes, creating a clean surface for the adhesive to bond better which results in longer retention and a better overall experience.

Is lash shampoo necessary for lash extensions?

Yes, lash shampoo is essential for lash extensions. It’s your hygiene tool for lash extension sets. It helps remove makeup dirt, oil, and other buildup that can weaken the glue bond and shorten the lifespan of your extensions. Regular cleaning with lash shampoo is crucial for retention and lash health.

Is the Pink Gel Remover safe to use on the natural lashes?

Yes, it is safe to use. However, for extra precaution, clients should keep their eyes closed because it can activate fumes from when it breaks down glue bonds. The Pink Gel Remover has been clinically tested and approved for safe use.

How long do lash extensions typically last with your lash glue?

Different adhesives have different specifications. For example, our Elite glue can create bonds for as long as 7 weeks, while considering the lash shedding cycle, it can give retention of as long as 4 to 5 weeks in proper condition. You may look at the specifications for each glue from our product listing, visit Shop

How often should clients use a lash shampoo?

For optimal eyelash extension care, it's recommended to clean them at least every other day, removing eye makeup, dirt, dead skin, and bacteria. If you have oily eyelids, consider cleaning them daily to manage natural oils that can weaken the adhesive bond.

Are your adhesives formaldehyde free, hypoallergenic, and cruelty free?

Yes, our adhesives are formaldehyde-free and meet FDA requirements. While they are not hypoallergenic, our Semi and Pure Sensitive glues are designed for sensitive use. Additionally, all our products are cruelty-free and have never been tested on animals.

Are your products Vegan?

Yes, all of our products are 100% vegan. All our lash products are formulated without animal-derived ingredients.

What is the shelf life of your products?

Unopened Lash Extension Glue: Up to 13 months, or the expiry date listed on the product, whichever comes first. Proper storage conditions are important to maintain shelf life.

Opened Lash Extension Glue: Usable for up to 1 month after opening, provided you store it correctly.

Unopened Lash Application Pre & Post-Treatment Products: Up to 2 years, or the expiry date listed on the product, whichever comes first. Again, proper storage is key.

Opened Lash Application Pre & Post-Treatment Products: These can last up to 2 months once opened, assuming proper storage conditions.

What are your business hours?

We're happy to assist you Monday through Friday from 8:00 AM to 5:00 PM (CST). If you have a question outside these hours, feel free to leave us a message on our Facebook or Instagram page, and we'll get back to you as soon as possible.

When do you replenish stocks?

All products are replenished every month to ensure that the freshest and high-quality products are delivered to your doors. If in case you have received an expired bottle, we guarantee a full refund or a replacement according to our applicable terms and conditions.

Are there any discounts or promotions available for first-time buyers?

Of course! We're thrilled to have new customers, and to show our appreciation, we're offering a special 10% discount on your first purchase. Simply sign up on our website to receive the welcome code!

Do you offer any bulk discounts for lash supplies?

Absolutely! We reward our customers who buy in larger quantities with special discounts on lash supplies.

How can I get started with Forabeli's private label program?

Head over to our website and navigate to the "Partner Program" section. Under "Partner Program," select "Private Label." This will take you to a dedicated page where you can learn more about the program and easily initiate your order through a simple form. Our team will then be in touch shortly to discuss your private label journey.

How to get started with Forabeli’s Educator Program?

Simply visit our website and navigate to the "Partner Program" section. Under "Partner Program," click on "Educator." This will take you to a dedicated page that outlines the program's perks and benefits for our valued Educator partners. Once you're ready to join the team, you can easily fill out the application form directly on the page and we will get back to you as soon as possible.

Are there any membership programs or loyalty rewards for frequent buyers?

Absolutely! We reward our frequent buyers with a membership program packed with exclusive perks and benefits. To join, simply create an account on our website. Click the "Rewards" button on the bottom left corner of our website, and you'll be guided through the account creation process.

What's the difference between your wholesale and private label packages?

Wholesale and private labels are both bulk orders with different minimum order quantities (MOQ). Unlike wholesale bulk orders, the private label includes printing and labeling of products with the customer’s brand.

Where are your products manufactured?

Our products are proudly manufactured in South Korea, known for its high standards in the beauty industry.