Professional Lash Extensions Supplies: Return Policy

At Forabeli, we are dedicated to providing high-quality lash products to both licensed lash artists and their clients. We stand by the aim of client satisfaction. However, due to the specialized nature of our items, we have implemented a return policy with the following provisions:

 

TIME FRAME  

Retail Orders: You have 7 days from the date of receipt to request a return.

Bulk or Wholesale Orders: Return requests must be made within 3 days of receiving your shipment.

Private Label (Custom Order):These orders are  NOT eligible for returns or refunds.

 

ELIGIBILITY

Return requests are accepted for the following:

1. Defective Products: Items that are deemed defective upon receipt.
2. Incorrect Items: Products that are not what was ordered.
3. Incomplete Orders: Products that are missing items or accessories included in the original packaging.
4. Expiry Issues: Products that will expire within 1 month or are already expired.

Return requests are NOT eligible for the following:

1. Requests made after the specified timeframe. Note: Private Label (Custom Orders) are not eligible for returns or refunds regardless of the timeframe.
2. Products that are NOT defective.
3. Products that are received incorrectly but have been unsealed or used.
4. Return requests due to a change of preference.
5. Items that are at or over 30% off discount or purchased from gift cards.

RETURN REQUIREMENTS

1. Condition: The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging.
2. Missing Items: If the return is due to missing items, video proof of unboxing or a printed invoice with discrepancies must be provided.

RETURN PROCESS

Please review our Return Policy thoroughly, including all conditions for returns (e.g., timeframe, product condition) before submitting a return request.

1. Proof of Purchase: A receipt or proof of purchase, such as your Order ID, must be provided upon request of return.
2. Proof of Issue: Provide photographic evidence of any defective, damaged, or incorrect products received. Videographic evidence is also encouraged but not required.
3. Return Request Assessment: Our customer service team will assess your request and provide instructions for the return process. We will respond within 24 hours on weekdays and within 48 hours on weekends and holidays.